Why Inventia ?
We provides best in class kiosks and voice, video, text and co-browsing video customer engaging solutions, used by some of the world’s biggest brands.
"People call it video chat but it feels more like
an online concierge experience”
Banking Customer
some benefits of working with us
The first Video Customer Engaging Technology with workflows management
Inventia solution is fully integrated with your business workflows. With us Brands can engage customers 24/d7 in video sessions with their best skilled agents, and lawfully recreate on a digital channel any retail /business process
Video is the key for improve your business. Let's engage customers in person.
Our clients may provide their customers with retail-like interactive services, creating a brand new digital experience. Firms can now interact with customers troughout their digital journey, and gain unprecedented end2end control of the sales funnel.
Twofold Benefits
Our clients may provide their customers with retail-like interactive services, creating a brand new digital experience. Firms can now interact with customers troughout their digital journey, and gain unprecedented end2end control of the sales funnel
Cross Platform Application management
Our sw is the first video engagement technology avalaible on kiosks, digital signage stations, atms, smartphones, tablet, clientless web apps and webrtc-based video chat. everywhere! To allow for a full retail experience everywhere
Workflows Remote Management
Our technology is fully integrated with sales workflow, business process scripts document sharing & remote device control. Brands can engage customers h24/d7 in video sessions with their best skilled agents
A Video-Kiosks line
4 different Kiosk models to implement
turn key and tailor made custom client engagement solutions. 100% Italian design.
Self adaptive video sessions
Can be run over internet and wifi/3g/4g/lte mobile networks. …based on market standards
and easily integrated with enterprise service applications, infrastructures and workflows
Document Management
Co-browsing, Document sharing, Digital acquisition of documents and digital signatures, stored to a safe document repository. Reps & Agents may easily save all edits in PDF format, for further use…
Customer Identification Solutions
A complete toolset of customer identification and digital signature features & devices: i.e. video recording of each session, for non-repudiation purposes !
Sales Workflow Management
Our multiplatform sw technology allows a customer to start an activity with a remote agent, and complete the transaction later, alone or assisted by another agent, on a different platform: i.e. mobile, web video chat…
Smart Calls Routing System
Smart calls routing system and easy 3° party cti & crm integration. The best suited rep. face to face with the best customer. increase sales: solve issues, build brand loyalty
